We have tried that already but it still isn’t working. We connected to it directly by setting the IP manually (like when setting it up) but the web interface won’t load. I am able to open the RTSP and HLS streams which we’ve set up (so the IP configuration works) but not the web interface. I can also open a Telnet connection, but don’t have a login for it.
We did a 30-30-30 reset, but it doesn’t seem to have reset the device to factory settings. Could the firmware be corrupted by a hard reset?