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Cant Get Working **HELP**

I have tried going through the manual and cant get this to connect to Facebook or YouTube. I need technical support PLEASE. All I get is audio, no video, even through VLC. Tried several devices to output from. Spent two days working to make this work so far. I can set up a Teamviewer.

My friend:

send me a teamview id and pass by private message.

tomlee