Hi, Have problems on this two models of encoder.
The encoder no recognize de Input audio sample of 48000hz. Always on restart the encoder recognize the input source like 44100, I have to restart the encoder several times until recognize the correct value. When this happens, the audio sounds bad, deeper than the original. if I do not do infinite restarts of the equipment it is fixed only after an indefinite time, it can be 5 minutes or 30 minutes and it manages to recognize the audio correctly and it changes to 48000. Sometimes it works on the first try.
The problem is with an Cisco D985 ( I have 30 of this with the same problem) connected by HDMI.
How can I force it to correctly recognize the input to 48000?