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Firmware update fail fbe 200 E265 Version from Version 2018-12-26 to newer version

Hello,
We have fbe 200 quad encoder with HDMI Inputs.
We could Update firmware to Version 2018-12-26 but from then on the newer firmware update Versions aren’t taken.
Device IDs from 0A10180522000418, 0A10180523000453,
0A10180523000493 to
0A10180522000496
Device Version E265-20181226
What can we do?
We need the newer Firmware updates for we want to stream with rtsp to facebook

Thank you for your answer

My dear friend

You can download the latest firmware from the following link.

You should download this firmware to update your fbe200

have a good day
Jimmy

Hello Jimmy,

I updated the newest version as you indicated.

I select the file Eapp.bin and click on upgrade.

On the box the update process is signalled and at the end the message appears:

‘Upload successfully,please reboot the device to update the system.’

Then I click ‘ok’ and reboot the box.

After a few minutes I go into the box and see that the new update is not in the box.

It is still

Device version: E265-20181226

Obviously the box does not install the new upgrade instead of the message ‘Upload successfully,…’

What can I do to get the new upgrade into the box? I have also tried with ’ Restore to factory default settings but keep network settings’,

but the behaviour of the box was still the same.

Is a CMOS battery inside, which is perhaps empty, so that the box doesn’t take the upgrade?

Thank you for your help,

with best regards,

Andreas

My dear friend

1)Are you sure that the version number of fbe200 is e265-20181216?
Please give me some screenshots of the version number.

2)Which firmware do you download? Please also give me some screenshots.

have a good day
Jimmy

2020-05-18_RecoredUpdatedProcess.zip (819,4 KB) fuer fm user support.doc (1,1 MB)

My dear friend

Please try to upgrade this file
E265-FBE200-H.265-LAN.zip (3.8 MB)

have a good day
Jimmy

Hello Jimmy,
I tried also the file you indicated.
But all the same.
The firmware version ist after the upgrade still
E265-20181226

Now we need better advice, for we are already long time trying updating the boxes.
Alle four boxes same bahaviour.

Thanks and best regards,
Andreas

My dear friend

Please try to upgrade this file
EApp.bin (2.6 MB)

have a good day
Jimmy

Hello Jimmy,
now the firmware update was successfully.
It is now a the version from December 2019 in the boxes.

Thank you very much,
Andreas