New User Needs Help to set up

I’ve been unable to get the device to interface with my computer for the last 2 days. I have gone through both instruction booklets and your website with out success. Can you please help me get this working? I have FBE200 High Definition Streaming IPTV Encoder with Device which I need to set up fr YouTube live streaming.

I can set up a webex for you to remote in to my computer.